Despite the claims of some vendors, you cannot just buy a commercially agile future out of the box. You just cannot.
At Lusis Payments, our purpose is to simplify and perfect Retail Payments processing. We have been solving the world’s payments processing needs for decades using our robust TANGO software. We have earned a trusted reputation for delivering the highest quality solutions with sustained commercial agility. So, what are the ingredients of commercial agility?
Embrace a Strategy of Change
An organization’s true competitive advantage comes from the strength of the relationships it builds with its customers, and its ability to adapt faster than its competitors. This is a journey of continual and accelerating change. Adopting a ‘Do It Later’ policy is a fool’s errand. Everything is about learning, starting later may simply be too late!
The enduring tragedy of clinging to legacy infrastructure is the insidious creepage of business constraints into the organizational processes. Ultimately, these constraining inflexibilities pollute the Corporate Thinking, be it in strategic vision, in resource investments, or in operational targets and budgets.
TANGO has been developed using the principle of “Configuration Not Code”. Consequently, customers can easily adapt TANGO to leverage new partners and services. Additionally, TANGO’s microservices architecture and robust Data Bus make it the most extensible Retail payments platform available.
Learning Is Everything
If you are not changing your behavior, you are not learning anything. Making change an organizational habit is a team sport that has clear implications for Governance and Compliance policies. Nurturing adaptive change also has profound implications for how you architect your new solution. Most significantly, testing moves to the center stage. A strong and precisely managed testing function is a critical facilitator of change. Without advanced testing capabilities you will struggle to manage the collective risks and emotions that are an inescapable facet of change.
“Experiment. Fail three out of five times. If that’s not your ratio, you’re not experimenting, but waiting for enough information to act. You can’t escape the mediocre that way.” - Temel Guzeloglu, Chief Executive Officer QNB Finansbank, Turkey
Personalized Consumer Journeys
Each service touchpoint is a relationship building opportunity, whether the consumer is your own customer or ‘just’ a guest. Modern consumers are becoming increasingly sophisticated and demanding in how their needs are met. If you can’t do it, they will find others who will. True loyalty is founded on earned respect - not tradition. Personalizing the consumer’s experiences is a crucial ingredient for empowering consumer trust and organizational growth.
TANGO provides the ultimate in workflow flexibility including the ability to configure any combination of processing rules based on any message data elements. For example, processing services could be personalized based on card BINs, card types, merchant type, or time of day.
Pick the Right Partners
Choosing the right teammates to match your own vision and ethos, and agreeing how you will work together, are possibly the most important decisions you can make. Too often, organizations start their partner selection with a feature-by-feature checklist of off-the-shelf solutions. This strategy only perpetuates the status quo and fosters an inability to react to new growth opportunities.
“Rethink your partners to ensure you are among partners that deliver what is needed, and readily embrace the principles of co-evolving solution journeys.”
Sustained success requires a journey of continuous problem solving, where WHO you work with, and HOW you work together, has a higher impact on your successes than the fine detail of WHAT you start with. A “Pick What’s There” mindset fails because your needs will change faster than you think – because the game changes faster than you can predict.
Lusis’ customers enjoy long term benefits from TANGO as a result of its superior technology, and from Lusis’ decades of experience in delivering and supporting advanced Retail payments solution.
2021 has been another tough year for Covid-19 related challenges. Our thoughts continue for those who have been impacted by the virus especially those who are sick, we extend our heartfelt wishes for a full recovery.
We would also like to take this opportunity to thank all of our clients, partners and teammates for another extraordinary year.
The dramatic surge in demand for electronic payments continues from 2020 and the Lusis Payments delivery team has been hard at work helping customers grow their systems and businesses. Lusis completed a record number of projects in 2021 including:
This summer, HPE selected TANGO as their preferred GreenLake financial payments solution. You can watch the HPE Discover interview with Lusis Payments CEO, Philippe Preval and Keith White, GM of HPE GreenLake cloud solutions here. “HPE is delighted to partner with Lusis Payments and TANGO as the premier Retail Payments solution for future generations.”- Keith White. Also this year, Lusis and HPE successfully demonstrated TANGO running at 4500 TPS on a HPE NS server the ATC – proving that TANGO is still the most performant and cost effective payments solution for HPE NonStop. To read more details about the test read the blog here.
Our product investments have continued in earnest, ensuring that TANGO remains at the forefront of FinTech payments. Some highlights include:
We are looking forward to the exciting adventures we will share in 2022 and would like to wish all of our customers, partners and staff a Happy and Prosperous New Year!!
We’ve launched a new whitepaper on preparing your payments infrastructure for the next decade. Head to our Market Insights page to download the whitepaper, and find out what’s changing in the European payments landscape, How failure to adapt became the biggest infrastructure risk facing payments businesses, and how you can design a payments infrastructure that allows you to reduce risks and quickly bring new products and services to market.
Many financial services companies today are operating on technology stacks that aren’t up to the challenge of today’s market. Some banks are even operationally dependent on technology that was installed in the 70s or 80s.
Global growth and opening up of economies will help the payments sector thrive again post-pandemic, but it’s only those with the right infrastructure in place who will be able to seize these opportunities. It’s become a cliche, but the pandemic has accelerated a decade’s worth of change into just a few short years.
While the core infrastructure helped banks keep on top of the day to day challenges in the pandemic, many senior teams will be left wondering what they could have done differently had there been better infrastructure in place.
Customers needed new and different types of products more than ever. They needed protection from increased online fraud. Businesses needed to change how they operated and collected payments. In general, banks were positioned to survive, not thrive going into the pandemic. That could cost them customer loyalty, and ultimately revenue if left unchanged.
Part of the challenge is that creating and buying payments infrastructure is a big decision - it’s the engine room of your bank’s operations. That can make it all too easy to stick your head in the sand and leave changing it as a decision for another day. But that only creates bigger and bigger problems down the road. Eventually your current infrastructure will meet a challenge it can’t handle - and you’ll end up with bad headlines and an appointment with the regulator.
What do my customers expect and what’s my business model?
When faced with social changes, a raft of digital-first competitors, and regulatory pressures, understanding your positioning in the market landscape is critical.
The financial institutions need to figure out how they can appeal to new consumer expectations, and turn them into a sustainable revenue stream. The success of this generation of banks has been fueled by changing expectations of a new generation of end-users. With more trust placed in the internet, digital only offerings have been able to flourish.
Banks are facing pressures on their business models. Many are struggling to make money the way they used to, with pressure from falling interest rates, current account revenues, managing branch footprints and loan losses amongst others.
On top of that, new regulations like the European Payments Initiative means technology must be geared towards adapting to the new challenges and opportunities created.
Follow Five Key Principles for Decision Making
In today’s highly competitive Retail Payments market, there is no margin for error. To be successful, payments organizations need the very best technology, the right skills and experience, and the commercial agility to rapidly exploit any opportunities. It is a fact of business-life that all organizations have their ups and downs. However, the smart organizations continually pay attention to the critical factors that reduce the likelihood of ‘nasty surprises’, while also creating the best chances for accelerated success.
A simple ‘roll the dice’ strategy cannot ensure a future of strong growth, even if that’s how you have always ‘played’ before. The availability of powerful payment solutions like TANGO, the effectiveness of DevOps and Agile methodologies, and the perpetual shift in consumer demands are combining in a perfect storm. Unless of course, your organization can transform itself to thrive in this new era of Retail Payments.
Interestingly, the humble "Snakes ‘n Ladders" game provides a great metaphor for the ups and downs of a modern Retail Payments business.
SEEK COMPOUNDING GAINS
Fortunately, some business gains lead directly to further gains with a significant amplification of the overall benefits. Being more competitive comes from being able to learn and change more quickly than your competition. Using the TANGO micro-services payments suite delivers all the flexibility and commercial agility you need. This is clearly a crucial benefit. Additionally, with TANGO you can reduce your time and costs for compliance, support a wider range of consumer payments types, and easily form new business partnerships for accelerated growth. One ‘ladder’ leads to another, and another. Lucky dice throws aren’t guaranteed - but smart planning can, and does, make them more likely.
THE CHANGING ATM LANDSCAPE
Over the last decade, innovation in ATM services has been severely restricted as a result of several factors, including monopolistic business practices, restrictive legacy message protocols, and proprietary systems that became isolated from other banking channels and investment.
However, the exciting news is that this situation is poised for rapid, and positive, change. The ATMIA's new blueprint architecture specifically calls for cloud- based processing, the use of modern integration options including ISO 20022 and APIs, and greater flexibility for ATM deployers to tailor the consumer's experience themselves.
As a global leader in Retail Payments solutions, Lusis Payments is a strong contributor to the NextGen ATM initiative through its well proven TANGO transaction orchestration engine.
When it comes to payments processing, TANGO is simply in a class of its own with 4 of the top 10 banks already using TANGO to empower their consumer payments strategies. TANGO is functionally-rich and well proven within both large and small banks and processors around the world.
PERSONALIZED SERVICE: The New Battleground
Consumer expectations and payments technology have both changed significantly since the early days of ATM services. In particular, the personalization of services to match a specific customer’s need is now commonplace for most digital channels.
There is no doubt that business stakeholders are extremely interested in the attraction and retention of customers. In this respect the personalization of consumer service interactions is rightfully receiving significant investment.
The replacement of the restrictive legacy ATM message protocols with XML and JSON alternatives is re-writing the market opportunities for providing a personalized ATM experience to everyone. In a NextGen world, a consumer's journey can be continually refined in real time by the provision of relevant, consumer-specific information that dynamically enhances transaction workflows based on the consumer's profile and choices. Of course, this power requires the transaction switch to have the flexibility to retrieve and distribute the consumer's data securely and without unreasonable processing delays.
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