In the dynamic realm of banking technology, staying ahead means embracing innovation and adaptability. Lusis Payments leads this charge with its cutting-edge ATM software solution, powered by TANGO, poised to transform the way financial institutions operate their ATM networks. With TANGO as the backbone of our solution, coupled with a robust architecture and an array of advanced features, Lusis Payments ATM Software sets a new standard for efficiency, security, and customer satisfaction in the industry.
 
Seamless Integration for Diverse Environments: At the core of Lusis Payments ATM Software lies TANGO, our versatile and reliable platform meticulously designed to seamlessly integrate with various vendors' hardware extensions. Whether incorporating state-of-the-art devices like NCR CSM for intelligent deposits or Wincor cash-in modules for cash recycling, TANGO ensures smooth compatibility and enhanced functionality across all ATM environments.
 
Flexibility in Transaction Handling: Empowering financial institutions with unparalleled flexibility, our software, driven by TANGO, supports a wide spectrum of transaction types. From chip-initiated EMV transactions to magnetic strip-initiated transactions, including advanced reversal management for deposits, withdrawals, transfers, and bill payments, Lusis Payments ATM Software adapts to diverse banking needs with ease.
 
Advanced Transaction Processing: TANGO enables advanced transaction processing capabilities, going beyond basic functionality. With customizable bill-mix algorithms, resource availability management, and dynamic templates for receipts and screen layouts, financial institutions can deliver a personalized and seamless banking experience to their customers, powered by Lusis Payments ATM Software.
 
Insightful Monitoring and Tracking: Lusis Payments ATM Software, driven by TANGO, provides comprehensive monitoring and tracking capabilities for each terminal, empowering banks with valuable insights to optimize operations. From tracking currency-specific deposits to monitoring withdrawal trends, TANGO offers actionable data to enhance ATM performance and operational efficiency.
 
Distinctive Competitive Advantages: Setting us apart from competitors are the unique features tailored to exceed industry standards, all powered by TANGO. Our user-friendly WebTango UI, leveraging the latest HTML5 technology, offers intuitive management and operational support. Additionally, our software's architecture supports protocol customization, enabling seamless integration with legacy systems and regional protocols. With a proven track record of converting thousands of ATMs to our Tango solution, Lusis Payments brings unparalleled expertise and reliability to every partnership. Moreover, our cash recycling feature optimizes cash management, reducing operational costs and enhancing efficiency, further solidifying Lusis Payments ATM Software as the premier choice for ATM management solutions.
 
Lusis Payments ATM Software, powered by TANGO, is not just a solution—it's a catalyst for transformation in ATM management. With TANGO as the backbone, coupled with our commitment to innovation, adaptability, and customer-centric design, we empower financial institutions to navigate the evolving digital landscape with confidence. To learn more about how Lusis Payments ATM Software can revolutionize your banking operations, CONTACT US

In an era witnessing a gradual shift from physical cash to digital transactions, the demand for accessible cash remains a tangible reality, especially in countries with substantial unbanked populations. For decades, the Automated Teller Machine (ATM) has played a pivotal role in national cash management. However, escalating costs, driven by governmental pressures for financial inclusion, reduced transaction volumes, and mounting maintenance expenses, have compelled banks to seek innovative solutions.

White Label ATMs: A Collaborative Solution
Enter White Label ATMs – a proven and compelling solution to the challenges faced by banks. In this model, each ATM offers consumers the same experience and services as their bank, with costs shared among participating banks, resulting in a more cost-effective solution for each. This not only benefits the banks but also enhances the accessibility of ATMs for consumers.
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Traditionally, ATM systems operated within fixed screen states and limited messaging protocols. However, recent advancements in ATM software, such as those from vendors like Auriga, have revolutionized the landscape. Intelligent PC-based software and flexible messaging protocols now deliver a consumer experience that adapts to the user's card, providing diverse menus and services.

Empowering Personalized Experiences with TANGO
Taking this evolution further, modern ATM software, combined with innovative solutions like TANGO from Lusis Payments, enables banks to personalize services in real-time based on consumer-specific information. TANGO's advanced architecture and processing power offer several key advantages:

1. Extensible Data Bus: TANGO's Data Bus facilitates seamless information sharing among its services. Adding or personalizing an ATM service becomes a configuration task without the need for coding.

2. Configurable Rules Engine: TANGO boasts a powerful rules engine that acts on various data fields to orchestrate workflows. From authorization checks to extended risk detection through machine learning models, TANGO ensures robust transaction security.

3. Message Management Power: Originally designed as an ultra-high-performance message broker, TANGO guarantees no transaction losses. Its multi-destination routing allows simultaneous retrieval or update messages with multiple endpoints, streamlining transaction processing.
Another exciting fact is that there are existing white label ATM schemes in Belgium and the Netherlands have already proven the viability of shared infrastructure models, demonstrating substantial cost benefits.
 
Seamless Bill Payments: A New Frontier
As we navigate the evolving landscape of banking services, white label ATMs are not only transforming cash access but also becoming integral to another aspect of daily life – bill payments. Modern ATM technologies now facilitate seamless bill payments directly from the ATM interface.
 
Consumers can conveniently settle utility bills, credit card payments, and other financial obligations at these ATMs. This expansion of services adds a layer of convenience for users, further emphasizing the versatility and adaptability of white label ATMs.

​Overcoming Mindset Barriers
Despite the evident advantages, the adoption of white label ATM schemes faces challenges. Legacy thinking often proves harder to change than technology. Banks may be hesitant to undergo short-term disruptions for long-term gains, opting for budget-driven approaches over visionary models. Yet, market interest in white label ATM solutions is growing, as banks recognize the potential to share ATMs while maintaining their unique service brand.
 
In conclusion, the era of banks exclusively operating their ATM networks is evolving. Modern technologies empower banks to share ATMs collaboratively, delivering distinct services without the need for branded signage. The economic rationale increasingly favors shared infrastructure, suggesting a future where the advantages of individual ATM signage may no longer justify the excessive costs of going it alone.

by David Smith
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​As a long serving practitioner in the ATM Industry I have witnessed several policy decisions that really intrigued me.  For example, some banks take the stance that their in-branch automation is solely for their own customers. Others, take a more inclusive approach allowing non-bank consumers to use their facilities alongside their own clients. I have certainly experienced both sides of this question in different parts of the world.
 
As a fan of consumer-centric businesses, I favor the latter approach, although I understand the rationale of the “my customers only” principles. However, the policy thinking around “who will you serve?” becomes further convoluted when you recognize that many banks run promotions to attract new customers, offering money to new customers as a signing-up reward. Sometimes these incentive payments can reach £100 or more.
 
Surely, allowing non-bank consumers to use your branch automated services can be a powerful recruitment aid. I mean, you know exactly where they are at that point in time, what they are doing, and you have staff on hand to help and advise them appropriately.
 
Surely this is a good thing, right?
 
Once you truly embrace every consumer interaction as an opportunity to learn something new, to deepen the relationship, then you fundamentally change the possibilities for growth.
 
Traditionally, banking automation was mechanically sophisticated but depended on proprietary vendor software to work. Consequently, banks often faced substantial costs for even simple customizations, particularly if they had a mixture of hardware from different vendors. Under these circumstances it was difficult to personalize the consumer’s experience, or to differentiate yourself from your competitors in a meaningful way. An investment in vendor-independent ATM software ensures true portability across any self-service device, thereby reducing costs and creating a greater choice in hardware.
 
Happily, this restrictive situation has changed significantly with the growing market trust in vendor-independent, multi-vendor, ATM software. Additionally, the ATMIA’s new blueprint architecture clearly separates the task of terminal management from the payments switch, and embraces the versatile ISO 20022 messaging standard instead of the proprietary and more restrictive NDC protocol. These changes eliminate two of the greatest blockers to service flexibility.
 
Banks now enjoy ready access to affordable self-service technologies, freeing them to create any branch experience they want. The next leap forward in ATM channel excellence is the application of relevant, real-time consumer information in a way that benefits both the consumer and the bank. Specifically, this step involves the deployment of workflow orchestration and machine learning-based recommendation engines.
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So, how might a bank leverage workflow and recommendation engine technologies to improve their in-branch experience for both their own, and the non-bank, consumers?
 
Traditionally, an ATM would collect the card and PIN information before sending any information to the switch. This is all ‘dead-time’ during which the bank has no information about the consumer to act on.  In a more consumer-centric approach, the ATM sends the card information to the switch as soon as it is entered. The switch replies with relevant consumer information that can be used to personalize the services offered. In addition, advisory information can be sent to a branch agent’s device notifying them about the consumer, the machine they are using, and what should be done.
 
Furthering this illustrative scenario, the recommendation engine might determine that a non-bank consumer qualifies for an account sign-up special offer or other guest services based on the number of previous visits, the time of day, transactions performed, etc. Special offer vouchers could be dispensed via the receipt printer for redemption with a branch agent. Simple guest services could include the waiving of the acquiring fees in return for phone number information or other contact details.
 
Numerous other relationship-building options can be easily and affordably implemented with today’s technology. The biggest obstacle to the creation of consumer-centric ATM channels used to be the infrastructure but this is no longer true. A much larger obstacle, in my opinion, is the legacy mindset among senior stakeholders that rejects the ATM channel as a vehicle for innovation and richer consumer services.
 
The financial pressures causing banks to close branches on a large scale are highly unlikely to subside any time soon. This situation is further aggravated by regulatory pressures on banks to provide third party access to consumer data – thereby inviting new competition for financial services. Now, more than ever, banks need to focus more about personalizing the consumer experiences they create as a means to strengthen brand loyalty and growth.

THE CHANGING ATM LANDSCAPE
Over the last decade, innovation in ATM services has been severely restricted as a result of several factors, including monopolistic business practices, restrictive legacy message protocols, and proprietary systems that became isolated from other banking channels and investment.

However, the exciting news is that this situation is poised for rapid, and positive, change. The ATMIA's new blueprint architecture specifically calls for cloud- based processing, the use of modern integration options including ISO 20022 and APIs, and greater flexibility for ATM deployers to tailor the consumer's experience themselves.

As a global leader in Retail Payments solutions, Lusis Payments is a strong contributor to the NextGen ATM initiative through its well proven TANGO transaction orchestration engine.

When it comes to payments processing, TANGO is simply in a class of its own with 4 of the top 10 banks already using TANGO to empower their consumer payments strategies. TANGO is functionally-rich and well proven within both large and small banks and processors around the world.

PERSONALIZED SERVICE: The New Battleground
Consumer expectations and payments technology have both changed significantly since the early days of ATM services. In particular, the personalization of services to match a specific customer’s need is now commonplace for most digital channels.

There is no doubt that business stakeholders are extremely interested in the attraction and retention of customers. In this respect the personalization of consumer service interactions is rightfully receiving significant investment.

The replacement of the restrictive legacy ATM message protocols with XML and JSON alternatives is re-writing the market opportunities for providing a personalized ATM experience to everyone. In a NextGen world, a consumer's journey can be continually refined in real time by the provision of relevant, consumer-specific information that dynamically enhances transaction workflows based on the consumer's profile and choices. Of course, this power requires the transaction switch to have the flexibility to retrieve and distribute the consumer's data securely and without unreasonable processing delays.

THE CLIENT
This client has over 55 years of experience as a leader in core banking processing. Their enterprise banking solutions empower institutions to grow their assets and reach new customers by integrating the latest digital technologies. The client's cloud-based core banking platform delivers a seamless mix of innovative, flexible, and secure banking services that provides institutions with a significant competitive advantage.

THE NEED: An Agile Payment Solution
The client has over 20 years in ATM processing that was founded on two different payments systems prior to the adoption of TANGO. Significantly, the client became increasingly frustrated by both legacy platforms due to the constraints they placed on the client’s business growth.  The slowness of vendor maintenance support, the lack of development agility for new customer services, and skyrocketing costs of ownership all led to the need for a better solution for their future.

Tired of navigating product and service obstacles with their original payment solution vendor the client turned to a second provider for help. This second provider was able to migrate them to their solution and provided adequate service and functionality for a few years. However, as customer demand for new services increased this second solution had also become stagnant and restrictive. The client then sought a third and final payment solution, one that demonstrably addressed the past growth issues.

It was critical that the new solution would provide an agile architecture with the robustness to handle diverse and high-growth volumes.
Additional high-priority requirements included;
•    the agility to continually, and rapidly, adapt to changing consumer needs,
•    the ability to rapidly create their own configurations on the fly,
•    a major reduction in application lifecycle costs.

THE SOLUTION: TANGO by Lusis Payments
The client performed an extensive research of all leading payments solution providers. Their findings indicated that there were decisive advantages in selecting TANGO from Lusis Payments.  TANGO and Lusis Payments’ reputation for service and innovation far exceeded all of their business and technical requirements. TANGO's architecture, flexibility, ease of use and lower cost of ownership were once again identified by another client as compelling advantages over other solutions.