Meet Dave Smith, Payments Specialist with Lusis Payments’ European team.
Q: Let’s kick off with a direct question - the payments, and more broadly the financial sector, is facing a myriad of challenges, would you say you’re optimistic about what the future holds?
Dave: Definitely. I’ve been in the financial sector for a long time, and I’ve seen waves of economic, social and technology events that all threaten to completely rock the sector.
But this is an incredibly resilient industry - one of the pioneers of technology in business. We’re at our best when we’re putting customers first, developing products that help them in their lives, and enabling the global economy to function - payments are central to that. That makes me very optimistic about the future of payments - powered by technology.
At the end of the day, payments are at the heart of the way we live, and that makes them central to an organisation’s reputation.
Q: You say that payments are at the heart of the way we live, do you think banks recognise that enough as they look for new revenues and business models?
Dave: There can be a mindset within banks that see payments as a commodity or utility. I think that’s a big mistake, because if you take payments away then the rest of the banking infrastructure loses a sense of purpose.
Banks can sometimes see it more as a chore that the central bank makes them handle than what it really is - a direct connection to the customer.
That’s when they run the risk out trying to outsource it to another institution. Big mistake. Consumers want banks to handle payments. It’s one of the most trusted aspects of banking - that you help me move my money, pay my mortgage, get cash out or buy goods and services.
The trick is to turn that into an effective business model, which, with the right infrastructure, is very achievable for almost every financial services institution out there today.
Q: What challenges do you see banks facing in terms of their business models?
Dave: There was a massive acceleration pre-pandemic of online only banking - not just the challengers we see in the UK and Europe, but also traditional banks who would offer you an extra half a percent of interest in order to bank online and not use a branch. So managing a physical footprint is certainly on the list.
On top of that, you have a new generation of consumers who will live very differently than those before. More subscription services and less ownership, more renting homes and less buying. That has a knock on effect for the range of other financial services products banks typically facilitate - from mortgages to insurance.
There has been a continued depression of interest rates which means the classic business model of banks taking and lending money is more difficult than before. On the other hand, transaction volumes have gone up hugely in the pandemic. However, banks haven’t necessarily been the quickest to respond with new products and services (and I include challengers in that too to a certain extent), in part because of regulation but also because they didn’t have the right infrastructure in place to move rapidly.
Q: What role do you think regulators do, and should, play in the development of payments going forwards?
Dave: Regulations can create opportunity for the financial services sector, often in how they govern consumer service levels. Faster Payments is a great example of that - people want to get their money instantly (and in a 24/7 world why would they not!) and so it helps focus technology and innovation on meeting those wants and needs.
Q: What’s the big infrastructure challenge that’s holding banks back from seizing these opportunities?
Dave: At the end of the day, too many financial institutions are using technology that is seriously outdated, and wasn’t built for the range of scenarios that we see now.
Challenger banks that only came onto the market a few years ago are already rebuilding their infrastructure, so it makes no sense that you’d have a big name bank that’s using technology someone purchased in the 70s or 80s to run significant parts of their systems.
The name of the game is flexibility. You need to put infrastructure in place that can survive any unknown scenario. No one in banking predicted the challenges that 2020 would bring - but too often they only build technology that copes with the scenarios they know about.
Banks need a new approach - they need to build for uncertainty, for flexibility and for an unknown future. Then you get resilience. Whether they rip and replace, or take a bit-by-bit approach, is completely down to their needs, but something needs to change. Quickly.
We’ve launched a new whitepaper on preparing your payments infrastructure for the next decade. Head to our Market Insights page to download the whitepaper, and find out what’s changing in the European payments landscape, How failure to adapt became the biggest infrastructure risk facing payments businesses, and how you can design a payments infrastructure that allows you to reduce risks and quickly bring new products and services to market.
Many financial services companies today are operating on technology stacks that aren’t up to the challenge of today’s market. Some banks are even operationally dependent on technology that was installed in the 70s or 80s.
Global growth and opening up of economies will help the payments sector thrive again post-pandemic, but it’s only those with the right infrastructure in place who will be able to seize these opportunities. It’s become a cliche, but the pandemic has accelerated a decade’s worth of change into just a few short years.
While the core infrastructure helped banks keep on top of the day to day challenges in the pandemic, many senior teams will be left wondering what they could have done differently had there been better infrastructure in place.
Customers needed new and different types of products more than ever. They needed protection from increased online fraud. Businesses needed to change how they operated and collected payments. In general, banks were positioned to survive, not thrive going into the pandemic. That could cost them customer loyalty, and ultimately revenue if left unchanged.
Part of the challenge is that creating and buying payments infrastructure is a big decision - it’s the engine room of your bank’s operations. That can make it all too easy to stick your head in the sand and leave changing it as a decision for another day. But that only creates bigger and bigger problems down the road. Eventually your current infrastructure will meet a challenge it can’t handle - and you’ll end up with bad headlines and an appointment with the regulator.
What do my customers expect and what’s my business model?
When faced with social changes, a raft of digital-first competitors, and regulatory pressures, understanding your positioning in the market landscape is critical.
The financial institutions need to figure out how they can appeal to new consumer expectations, and turn them into a sustainable revenue stream. The success of this generation of banks has been fueled by changing expectations of a new generation of end-users. With more trust placed in the internet, digital only offerings have been able to flourish.
Banks are facing pressures on their business models. Many are struggling to make money the way they used to, with pressure from falling interest rates, current account revenues, managing branch footprints and loan losses amongst others.
On top of that, new regulations like the European Payments Initiative means technology must be geared towards adapting to the new challenges and opportunities created.
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PREPARING YOUR PAYMENTS INFRASTRUCTURE FOR THE NEXT DECADE: A GUIDE FOR FINANCIAL SERVICES INSTITUTIONS
The payments industry in Europe is facing an unprecedented set of challenges, and the speed of change makes this more pressing than ever before.
The challenge facing the industry isn’t whether we understand the technical barriers, but instead whether financial institutions are able to execute the right technology strategy to meet market needs.
Customers need new and different types of products more than ever. The risk is that CTOs, boards and other senior leadership teams fall into a false sense of security that could prove fatal.
This Lusis Payments customer is one of the largest financial institutions in the world. The organization has over 10 million global customers covering several public and business sectors. They provide tailored banking solutions for personal, small business, commercial and cross border payments.
THE NEED: Freedom from a Constraining Legacy Payments Platform
The client's business was becoming severely constrained by their 28 year-old legacy payments system. The high cost of ownership, lengthy
development times, and soaring maintenance challenges became urgent pressures for change. The legacy software was widely utilized throughout the client's vast line of banking services. It was therefore crucial that the new solution would provide a highly extensible architecture, facilitate low-risk migration projects, and have the robustness to handle diverse and high-growth volumes.
Additional high-priority requirements included;
“We have implemented more “new” functional capabilities in the last 3 years on the TANGO platform than we have in over a decade on our previous legacy platform. It is great to be free from all the constraints.”
Lusis Continues Global Expansion with Launch of Canadian Facility
SAN FRANCISCO & PARIS — Lusis Payments, a global innovator of mission-critical payments software and data science technology, is pleased to announce its first North American support center. The new office is opening June 1st in Toronto Canada.
Lusis is best known for its TANGO solution, an online transaction processing engine for mission-critical 24x7 solutions including payments, retail, loyalty, finance, fraud, utilities, and transport. TANGO delivers performance, availability, and scalability, with a rich set of functionalities, all from a single architecture. TANGO is built on a highly performing micro-service architecture providing agile delivery for business needs. Lusis has also made significant advancements in Data Science, Artificial Intelligence, FX Trading, ISO 20022, Fraud and Blockchain.
“Lusis Payments is pleased to launch its first North American support center. The support center will be based in Toronto Canada and will be comprised of fresh talent and experienced expert engineers who are fully trained on TANGO. This will contribute to project success in local support for our production systems,” said Philippe Preval, President and CEO of Lusis Payments. "North America is now our primary market. The new support center is a major step in solidifying our footprint in North America.” Until recently, Lusis had only sales and consulting teams in North America. The addition of this facility and the team being assembled will dramatically accelerate new and current project deployments of TANGO.
“We are very happy to achieve this milestone which has been brought on by our success with North American companies. We look forward to new challenges with enthusiasm and determination," added Preval.
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